Returns & Exchanges

If you are not completely satisfied with your Burner Balm order, simply return the unused portion to us within 30 days and we will be happy to credit your account for the purchase amount.

Please complete the Return Form and place it inside the return package.
Please address your return package to:
    Burner Balm
    Returns Department
    6520 Platt Ave., Suite 636
    West Hills, CA 91307
For your protection and to ensure prompt delivery, we recommend that you send your return via an insured method which can be tracked in the case of loss (i.e. UPS or insured Parcel Post).

We're sorry, return shipping fees are not refundable. In the case of damaged items, please Contact Us immediately for assistance.

Your return request will be processed promptly.

Returns are processed within 5-7 business days of receipt.
An email will be sent to confirm the receipt and processing of your return request.

If you have questions about returns, please call us at 818-885-9870 or Contact Us